Refund policy

We accept returns within 7 days of the delivery date. Exchanges are also available within 30 days of receiving your item.

To be eligible for a return or exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return or exchange, please contact us at palacejewelersac@gmail.com. Once your request is approved, we’ll provide a return shipping label and instructions on how and where to send your item. Please note that items sent back to us without first requesting a return or exchange will not be accepted.

For any questions regarding returns or exchanges, feel free to reach out to us at palacejewelersac@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll assess the situation and work to make it right.

Resizing Requests

We welcome resizing requests to ensure your item fits perfectly. However, please note that any resizing will void our return and exchange policies, making the item non-returnable and non-exchangeable.

Non-Returnable and Non-Exchangeable Items

Certain items cannot be returned or exchanged, including custom products (such as special orders or personalized items). If you have questions or concerns about your specific item, please reach out to us.